Privacy Policy

When you use the CutterPillar website, you trust us with your information. We take that trust seriously and want you to know how we use it.

When you place an order with CutterPilalr, we collect your name, address for order shipping use, no other products will be shipped to your address.

If you provide your email address either through contact, placing an order, or signing up for our newsletter, your email address will be stored securely and remotely with our website host and will be used from time to time for marketing purposes. You may opt out at any time.

Please be assured that your information will not be shared at any time with any third parties.

Return and Refund Policy

All CutterPillar Products come with a 90-day manufacturer warranty.  If you receive a defective product, please contact support@cutterpillar.com for help and instructions on how to troubleshoot, return, or receive a replacement product.

Returns

If you purchased the product directly from CutterPillar, you have 14 calendar days to return an item from the date you receive it.

To receive a return authorization, please send an email to support@cutterpillar.com along with a copy of your original receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and process your refund. We will initiate a refund to your original method of payment and you will receive the credit within a certain amount of days depending on your card issuer’s policies.

Shipping charges are non-refundable.

You will be responsible for paying your own shipping costs to return your item.

If you have any questions, please contact us via email at support@cutterpillar.com